Microsoft Surface Laptop Go 12.4" Platinum 2020

★★★★★ 5.0 (12)
CPU Intel Core i5 1035G
RAM 8 GB
Storage 128 GB
Screen 12.4" 1536x1024
GPU Intel UHD Graphics
OS Windows 10 S
Weight 1.1 kg
Battery 42 Wh
Microsoft Surface Laptop Go 12.4" Platinum 2020 laptop
37 Overall Score
Also available in:

Snapshot

The 30-Second Version

The Surface Laptop Go is a beautifully built, ultra-light laptop that's perfect for basic tasks on the go. Its compact size is best-in-class, but the tiny 128GB SSD and low-res screen are major compromises. Only buy it if portability is your absolute top priority and you find it at the low end of its price range.

Pros & Cons

Pros

  • Incredibly light and portable at just 1.11kg. 98th
  • Build quality feels far more expensive than the price suggests. 86th
  • The keyboard and trackpad are genuinely comfortable for long typing sessions. 80th
  • Compact size ranks in the 97th percentile, making it a travel champ.

Cons

  • 128GB of storage is painfully small and sits in the bottom 9th percentile.
  • The 1536x1024 screen is a low-resolution letdown.
  • Only 8GB of RAM will choke on heavy multitasking.
  • Port selection is limited to one USB-C and one USB-A.

What owners think

The Word on the Street

5.0/5 (12 reviews)
👍 Owners consistently praise the premium feel and light weight, often calling it a perfect travel companion.
👍 Several buyers upgrading from much older laptops are thrilled with the speed and ease of use for everyday tasks.
🤔 A few people mention it's too early to tell, but they're hoping the reliability holds up over the next few years.

How owner sentiment changed over time

Exclusive

Based on when customers actually wrote their reviews - so you can see whether early praise held up.

Owner sentiment has held steady over time
1★2★3★4★5★Q3 '21: 5.0★ · 1 reviewQ1 '22: 5.0★ · 1 reviewQ2 '22: 5.0★ · 2 reviews112Q3 '21Q1 '22Q2 '22
Avg ratingHappy (4-5★)Unhappy (1-2★)Bar height = number of reviews

Based on 4 dated customer reviews, grouped by calendar quarter. Period analysis is in English.

The proof

Performance

The 10th Gen Core i5-1035G1 handles everyday tasks like web browsing, Office, and streaming without breaking a sweat, which is what this machine is built for. But don't push it. The integrated Intel UHD graphics land in the 47th percentile, so gaming is a complete non-starter, and the 8GB of RAM sits in the bottom 14th percentile, meaning you'll feel the pinch if you keep more than a handful of browser tabs open. It's a focused tool for light work, not a multitasking powerhouse.

Performance Percentiles

CPU 17.9
GPU 32.3
RAM 13.6
Ports 32.4
Screen 10
Portability 97.5
Storage 7.6
Reliability 79.7
Social Proof 85.9

Specifications

Full Specifications

Processor

CPU Intel Core i5 1035G
Cores 4
Frequency 3.6 GHz
L3 Cache 6 MB

Graphics

GPU Intel UHD Graphics
Type Integrated
VRAM Type Shared

Memory & Storage

RAM 8 GB
RAM Generation LPDDR4X
Storage 128 GB
Storage Type SSD

Display

Size 12.4"
Resolution 1536x1024
Panel IPS

Connectivity

USB-C Ports 1
USB Ports 1
Wi-Fi Wi-Fi 6
Bluetooth Bluetooth 5.0

Physical

Weight 1.1 kg / 2.4 lbs
Battery 42 Wh
OS Windows 10 S

vs Competition

Stacked against modern competitors like the Apple MacBook Air M4 or the ASUS Zenbook UX3405CA, the Surface Laptop Go shows its age. Those machines offer vastly superior screens, performance, and battery life. Even the HP OmniBook X Flip and Samsung Galaxy Book5 Pro run circles around it in terms of raw power and display quality. The Surface's only real win here is its compact, lightweight body, but you're sacrificing a lot of modern niceties to get it.

Spec Microsoft Surface Laptop Go 12.4" Apple MacBook Pro M4 Max ASUS ROG Zephyrus G14 GA403WW-G14.R95080 Lenovo Legion Pro 7i Gen 10 HP OMEN Transcend MSI Prestige PRE13EVOA2088
CPU Intel Core i5 1035G Apple M4 Max AMD Ryzen AI 9 HX 370 Intel Core Ultra 9 275HX Intel Core Ultra 9 285H Intel Core Ultra 7 258V
RAM (GB) 8 64 32 64 32 32
Storage (GB) 128 8192 2000 2048 1024 1000
Screen 12.4" 1536x1024 14.2" 3024x1964 14" 2880x1800 16" 2560x1600 14" 2880x1800 13.3" 2880x1800
GPU Intel UHD Graphics Apple (40-Core) NVIDIA GeForce RTX 5080 NVIDIA GeForce RTX 5090 NVIDIA GeForce RTX 5070 Intel Arc Graphics
OS Windows 10 S macOS Windows 11 Home Windows 11 Pro Windows 11 Home Windows 11 Home
Weight (kg) 1.1 1.6 1.6 5 1.6 1
Battery (Wh) 42 72 - - 71 -
Compare Compare Compare Compare Compare
Product CPUGPURAMPortsScreenPortabilityStorageReliabilitySocial Proof
Microsoft Surface Laptop Go 12.4" 17.932.313.632.41097.57.679.785.9
Apple MacBook Pro M4 Max Compare 92.484.696.47899.267.999.796.988.7
ASUS ROG Zephyrus G14 GA403WW-G14.R95080 Compare 88.991.692.491.49673.390.159.397.9
Lenovo Legion Pro 7i Gen 10 Compare 96.492.698.899.895.26.297.779.787.2
HP OMEN Transcend Compare 88.286.591.391.49672.168.832.297
MSI Prestige PRE13EVOA2088 Compare 6462.381.781.591.296.273.459.387.3

Price

Value & Pricing

Pricing on this model is all over the map, with a wild spread from $329 to an absurd $158,153 across vendors. At the low end, around that $329 mark, you're getting a beautifully built, ultra-portable Windows machine for basic tasks, and that's a solid deal. But if you're seeing it anywhere near the higher end of that range, run. For the real-world price, it's a fair trade-off if you value portability over raw specs.

Read more

Overview

The Surface Laptop Go is Microsoft's answer to the question: what if you want a premium-feeling laptop but don't want to spend premium money? It nails the basics with a solid metal build, a decent keyboard, and a weight of just 1.11kg that makes it a joy to carry around. But to hit that lower price, Microsoft made some cuts you'll feel every day, especially with that cramped 128GB SSD and a screen resolution that feels stuck in 2010.

Common Questions

Q: Can I upgrade the RAM or storage later?

No, the 8GB of RAM and 128GB SSD are soldered to the motherboard, so what you buy is what you're stuck with.

Q: Is the screen good enough for watching movies?

It's okay for casual viewing, but the 1536x1024 resolution is noticeably less sharp than a standard 1080p panel, so don't expect a cinematic experience.

Q: Does it run full Windows or Windows 10 in S mode?

It ships with Windows 10 in S mode, which only allows apps from the Microsoft Store, but you can switch out of S mode for free to run any desktop program.

Who Should Skip This

If you need to store more than a handful of apps and documents, skip this. The 128GB drive will fill up fast, and there's no way to expand it. Also, anyone who needs to run demanding software or keep dozens of browser tabs open will find the 8GB of RAM frustratingly limiting.

Verdict

This is a laptop for a very specific person: someone who needs a featherlight Windows machine for writing, email, and web browsing, and absolutely nothing more. It's a dedicated secondary computer or a student's note-taking companion, not a primary workhorse. If your needs are that simple, you'll love the build quality and portability. If you need to do any real work, look elsewhere.

Usage Scores

Overall (37)AI/LLM (10.6)Gaming (4.2)Portability (60)Creator (12.2)Student (48.9)Business (46.8)Developer (28)Entertainment (30.3)

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